豪華客船・クルーズ専門旅行会社 船旅なら信頼と実績のクルーズプラネット｜HISグループ

#On the day of embarkation/disembarkation
･For checking in, valid passport, boarding ticket, and credit card (to set up onboard account) are required. For more details, please refer to the final document.
･Failure to check in by the final check in time will result in cancellation of the tour without refund.
･The entire disembarkation process usually takes 2-3 hours after the ship's arrival at the port. The guests are advised to plan the after-disembarkation schedule accordingly (allowing sufficient time).
･Embarkation at the Port of Yokohama
On the embarkation day, guests are requested to arrive at the Yamashita Pier Bus Terminal or Daikoku Pier Cruise Terminal at the designated time. After check-in, all passengers are requested to take Covid-19 test before going through the immigration process and embarkation. Arrival time for each guest will be announced along with the final document. Passengers are not allowed to leave the ship once onboard on the embarkation day.
･Disembarkation at the Port of Yokohama
Disembarkation takes place at Daikoku Pier.
* Subject to change depending on the Covid-19 situation.

#MSC Voyagers Club membership
Customers shall acknowledge that the membership benefits do not apply to this charter cruise.
* To earn MSC Voyagers Club points, please refer your membership number at the time of booking.

#Rooms
Guests cannot request specific rooms or placement or location of the rooms (e.g., the rooms which are next to each other).

#Meals
Basic meals (at buffet restaurants) are included in the cruise fare. Light snacks are also available in various areas including cafes. Specialty restaurants are available upon booking (with cover charge). For MSC Yacht Club guests, various meals and snacks are provided at any time. Breakfast and lunch are open seating (on first come first served basis).
* The guests who have food allergies are required to inform the ship via travel agent at the time of booking or before 50 days prior to the departure, and further to report to the waiter as soon as convenient after boarding the ship. Please note that special meals will not be prepared for the customer.
* Subject to change depending on the Covid-19 situation.

#Smoking policy
Smoking (including electric cigarette) is not permitted in all areas of the ship including cabin balconies except for the designated outdoor smoking areas.
If a guest is in violation of this smoking policy, cleaning fee will be levied. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation.

#At ports of call
The passengers can embark and disembark at each port by simply showing the cruise card. Meals are provided on board. Meals ashore are not included in cruise fare. Final boarding time is usually 30-60 minutes before the departure. Please check the final boarding time on board.

#Shore excursions
Optional shore excursions will be available for purchase. Details to be announced later.

#Other expenses
In the event of schedule change or cancellation of the trip, the passenger shall remain responsible for any costs or expenses incurred by the passenger (e.g., for individually arranged transportation, accommodation, or tours, and cancellation fees related to them).

#Denial of boarding
The following passengers are subject to denied boarding:
(1) Passengers using clinical respiratory devices such as oxygen cylinders and oxygen concentrators, as it is extremely difficult to provide appropriate medical care on board.
(2) Passengers who have entered or exceeded their 24th week of pregnancy at any time during the cruise (by the end of cruise). Passengers who are less than 24 weeks pregnancy are requested to provide designated document and notify the ship in advance.
(3) Babies under 6 months old of age.

#Schedule change
The information provided on this site is the latest information as of November 26, 2021.
Passengers may not be allowed to enter the port and/or disembark at the destinations including in Korea, depending on the local situation and/or requested by the government. The itinerary including ports of call, arrival/ departure time, onboard events program is subject to change without prior notice.

* Onboard health and safety protocols will be carefully confirmed and implemented in accordance with the Covid-19 situation. For this reason, cruise schedule and/or onboard events may be changed or cancelled due to the local and/or the Covid-19 situations and/or other circumstances.

• Guests under the age of 20 at the time of sailing must be accompanied by guardian in the same room.
• Special offers and/or benefits may be cancelled without any notice. Please check the final information on board, which will be provided on embarkation day. Customers shall acknowledge that no refund or adjustment will be made for any service alterations.
• Means of transportation and scheduled times are subject to change. The vessel is also subject to change.
• The itinerary and routing are subject to change depending on the weather and sea conditions.
• Please refer to more detailed information (available from your agent) before booking.
• Passengers are requested to travel with the passport valid for at least 6 months following disembarkation. It is the guest's responsibility to obtain any necessary visas for all applicable ports and to comply with all customs requirements. Regardless of their nationalities, passengers are responsible to check with the appropriate consulate or immigration office for specific requirements. Without appropriate documents, a guest may be denied boarding. Cruise Planet is not held responsible to any guest for such denial of boarding or disembarkation.
• Babies under 6 months old, and passengers who have entered 24th week of pregnancy at the time of embarkation are denied boarding. Passengers under 20 years old on the day of embarkation are not allowed to travel on their own. Guests under the age of 20 must be accompanied by a responsible adult in the same room.
• Passengers who are less than 24 weeks pregnant at the time of disembarkation are requested to provide medical certificate in advance.
• Passengers who intend or need to take medical treatment and/or attention and/or special assistance during the voyage are requested to provide medical certificate in advance.
• As this is an agent organized tour which uses a vessel in departing and returning to Japan, MSC cancellation policy is applied. It differs from the cancellation policy to be applied when travel abroad is via air.
• Customers are advised to purchase the travel insurance which covers cruise cancellation fee at the time of booking.

* The tour is subject to change or cancelation depending on the future situation and/or situations of immigration control and/or the request from administrative and/or local authorities.